Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are a new player or an experienced one, understanding the process and the math behind bonuses can save you time and money.
Prerequisites
- A verified account (ID, proof of address, and payment method verification complete).
- Meeting the minimum deposit requirement (usually €10 or equivalent).
- Fulfilling the wagering requirement on any active bonus (see calculation section).
- Having sufficient balance after wagering (real money balance above the minimum withdrawal threshold, typically €20).
- Using the same payment method for withdrawal that was used for deposit (if possible).
- Stable internet connection and access to the cashier page.
Registration
- Visit the official Piggybet casino website and click the ‘Sign Up’ button.
- Provide your email, create a username and a strong password.
- Fill in your personal details: full name, date of birth, address, and phone number – ensure they match your ID documents exactly.
- Select your preferred currency and any welcome bonus offer (read the terms carefully).
- Agree to the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
- Log in, go to the cashier, and make your first deposit – choose a payment method that you will also use for withdrawal.
Calculating Your Bonus
Understanding the wagering requirement is crucial. Most bonuses have a multiplier like 35x on the bonus amount or on the deposit+bonus. Example: You deposit €100 and get a 100% bonus (€100 bonus). The wagering requirement is 35x (bonus only) or 35x (deposit+bonus). Let’s calculate both scenarios.
Scenario A: 35x bonus only
Wagering required = €100 × 35 = €3,500. You must place bets totaling €3,500 before you can withdraw any winnings from the bonus. If you play a slot with 96% RTP, the expected loss is €3,500 × (1 – 0.96) = €140. Your expected remaining balance after wagering is €200 (deposit+bonus) – €140 = €60. So your expected profit is €60 – €100 deposit = -€40, meaning a loss.
Scenario B: 35x deposit+bonus
Wagering required = (€100 + €100) × 35 = €7,000. Expected loss = €7,000 × 4% = €280. Expected balance after = €200 – €280 = -€80, so you lose your entire deposit and bonus.
Always check if the bonus is a ‘sticky’ bonus (cannot be withdrawn separately) or a cashable bonus. Use this formula:
Expected value = (deposit + bonus) - (wagering requirement × house edge)
For a 35x bonus-only: EV = €200 – (€3,500 × 0.04) = €200 – €140 = €60.
For a 35x deposit+bonus: EV = €200 – (€7,000 × 0.04) = €200 – €280 = -€80.
Pro tip: Use the bonus calculator tool on the site to simulate different conditions.
Payment Methods
| Method | Deposit Time | Withdrawal Time | Limits (min/max) | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 1–5 business days | €10–€5,000 | None |
| Skrill | Instant | 0–24 hours | €10–€10,000 | None |
| Neteller | Instant | 0–24 hours | €10–€10,000 | None |
| Paysafecard | Instant | Not available for withdrawal | €10–€100 | None |
| Bank Transfer | 1–3 days | 3–7 business days | €20–€50,000 | May apply |
Always use the same method for withdrawal if possible. E-wallets generally offer the fastest times.
Security
Piggybet uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for extra account security – enable it in account settings. The casino holds a Curacao eGaming license. Important: Winnings from Curacao-licensed casinos may be subject to local income tax depending on your country. Consult a tax advisor.
Common Problems & Fixes
- Withdrawal is pending for more than 48 hours: Contact support via live chat. Provide your account ID and withdrawal reference. Timeframe for response: within 2 hours.
- Documents rejected during KYC: Ensure the ID is not expired, the proof of address is recent (within 3 months), and the name matches exactly. Upload clearer scans.
- Bonus wagering not counting: Check if you are playing eligible games. Slots usually count 100%, but table games and live casino may contribute only 5–10% or zero.
- Withdrawal limit exceeded: You can request a manual increase by contacting support, or split the withdrawal into multiple smaller ones over days.
- Payment method not appearing in withdrawal options: Some methods (e.g., Paysafecard) are deposit-only. Choose a different method like Skrill or bank transfer for withdrawal.
- Account locked after multiple login attempts: Reset your password using the ‘Forgot Password’ link or contact support to unlock.
Extra Tips
If your withdrawal is delayed beyond the advertised time:
- Wait 24 hours after the pending status appears. Delays often occur during weekends.
- Check your email for any requests for additional documentation.
- Contact support via live chat – provide your account ID and withdrawal ID. Ask for an estimated processing time.
- If no response within 4 hours, escalate by sending an email to support@Piggybet.com (replace with actual address if known).
- If the delay exceeds 7 business days, file a complaint with the Curacao eGaming licensing authority.
FAQ
How long does a withdrawal usually take?
E-wallets like Skrill and Neteller process within 24 hours, while card withdrawals can take 1–5 business days and bank transfers up to 7 business days.
Is there a minimum withdrawal amount?
Yes, typically €20 or equivalent in your currency. Check the cashier page for exact limits.
Can I cancel a pending withdrawal?
Yes, you can cancel a withdrawal while it is in ‘pending’ status from the transaction history. Once it is ‘processing’, you cannot cancel.
What documents are needed for KYC?
A government-issued ID (passport, driver’s license), a proof of address (utility bill or bank statement dated within 3 months), and a proof of payment method (photo of card or e-wallet screenshot).
Do bonuses have wagering requirements?
Yes, every bonus comes with a wagering requirement, usually between 30x and 45x the bonus amount or deposit+bonus. Always read the terms.
Can I withdraw using a different method than I deposited?
Ideally, you should use the same method. If that is not possible, casino may allow an alternative after verification. Contact support.
What happens if I request a withdrawal while having an active bonus?
The bonus will be forfeited and your withdrawal request will proceed with the real money balance only.
Is there a withdrawal limit per transaction?
Yes, limits vary by method. For example, Skrill has a €10,000 limit per transaction. Contact support for higher amounts.
What taxes do I pay on winnings?
Tax depends on your country. In many EU countries, winnings from Curacao-licensed casinos are considered taxable income. Keep records and consult a local accountant.
Congratulations — you now have a complete understanding of the withdrawal process at Piggybet. Remember to always read the bonus terms, verify your account early, and keep records of your transactions. Good luck!